Return, Exchange and Refund Policy

RETURN, EXCHANGE AND REFUND POLICY

• You can request a replacement or return within 7 days of delivery.
• Product you are returning must be in it's original condition ( jewellery must not be worn and tags must not be removed).
• All returns will be credited as TATKIM JEWELLERS Store Credit Note, Credit Note is equivalent to the product’s purchase price and can be used for future purchases.
• All your Credit Notes will be credited in your Wallet, which you can redeem at the time of any next purchase.

No refunds will be issued unless we are unable to replace your product under the following conditions:

• Wrong product delivered
• Manufacturing defects
• Damaged product delivered (not damaged in your possession and you will have to show product unboxing video for proof).

Free Replacement

Only available on the first request. If pickup isn’t possible, the customer must ship the product at their own expense. Further replacements will require the customer to bear the delivery charges.

Note

Jewellery color may slightly vary from images due to lighting or photography. This is not considered a defect and can't be replaced.

Late or Missing Refunds

• If you haven’t received a refund, check your bank account again.
• Contact your credit card company, it may take some time before your refund is posted.
• Contact your bank , processing times may vary.

If you have completed all these steps and still haven’t received your refund, please email us at [email protected] or contact us On Our WhatsApp no. 9413022700.

Sale Items

Only regular-priced items are eligible for a refund. Sale items can't be refunded.

Exchange

We only replace items if they are found defective or damaged at the time of unboxing the product. In case of jewellery piece damaged in your possession, it will not be exchanged or replaced.

[email protected]

TATKIM JEWELLERS
111 - B, Opp. Sanatan Mandir,
Shakti Nagar, Udaipur - 313001,
Rajasthan, India
Mobile No. 9413022700

Warranty Coverage

Warranty covers product color and gold plating only. External physical damage voids warranty. Customers must ship products to our address to claim warranty. We do not provide pickup for warranty claims.

Gifts

If the item was marked as a gift during purchase and shipped directly to you, you’ll receive a gift credit for the return value. If the item wasn’t marked as a gift, or the gift was delivered to the buyer first, the refund will go to the gift giver.

Return Shipping

You are responsible for return shipping charges. They are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund. For items over ₹5000, consider using a trackable courier service or purchasing insurance. We do not guarantee that we will receive your returned item.

Tips for a Smooth Shopping Experience

• Double-check your order details before confirming.
• Carefully review the listed size measurements.
• Consider the handmade nature of some items and embrace the slight variations in colour of jewellery due to photography effects.