Shipping Policy

SHIPPING POLICY

TATKIM JEWELLERS is not responsible for refunding Shipping Fees, including cash on delivery or prepaid corders (even on orders where shipping was discounted or free). If you request a refund, the original shipping and/or return shipping charges will be deducted from your refund amount.

Additionally, we will require your bank information to process the refund securely.

Note for Cash on Delivery (COD) Orders

Note for Cash on Delivery (COD) Orders These charges apply for return requests based on product value and direction of shipping:

Order Processing

We strive to process orders quickly. Most orders are handed over to our delivery partner within 1–2 business days. Our business days are Monday to Friday.

Shipping Time

For most serviceable pin codes, delivery is attempted within 7 days. However, delays may occur due to reasons like bad weather, strikes, remote locations, stock issues, or other unforeseen circumstances.

Once your order is dispatched, you will receive a tracking link via SMS or email to follow your shipment in real-time.

Things to Remember

• Never share any OTP before delivery.
• Do not share OTP for re-attempt if asked by the courier boy.
• check package before delivery, if you found it tempered from any where or having cellotape on package then kindly return it to courier boy as it is.

Always open the package by creating a video:

• show full package from all side,
• show awb number clearly in video,
• cut package to open in front of video,
• check the item you received is correct or not..

now if everything is fine you can remove that video.

you need this video in case of any wrong product received or any fraud happen.

keep this habbit for all your online packages for your safety :) Received message of delivery confirmation but not received package? In case of package is marked Delivered, but you have not received package.

• kindly inform us within 12 hours of delivery message,
• any dispute should be raised within 12 hours. kindly email us for the same with delivery sms screenshot with your order ID and mension your registered mobile number.
• any claim after 12 hours will not be accepted.